Self - Advocacy Skills for nurses: Dealing with Incivility, Bullying and Workplace Violence

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This CE program (part 1) will provide nurses with specific advocacy skill to address workplace violence in the workplace. To effectively manage this issue nurses must first be aware of the problem and name it for what it is—Bullying and violence.

Nurses will learn about the prevalence and cost of workplace violence, why it still occurs despite common, various strategies to eliminate the problem, and factors that contribute to bullying and violence. Specific strategies will be discussed, such as Four Pillars of Accountability (personal, peer, supervisor, and system); crucial communication skills; use of Scope and Standards of Practice and Code of Ethics in setting behavioral standards; and resources available to assist nurses.

This program will be offered in two sessions: part 1- will focus on the causes and effects of incivility/bullying/workplace violence; part 2-will focus on effective responses and resources for reducing and responding to incivility/bullying/workplace violence.

Each 60 minute webinar will include a planned presentation and time for participant questions/discussions. Multiple sessions of both part 1 and part 2 will be offered as both day and evening sessions to ensure access to the offering by members of the intended audience of ANA-Illinois members and members of affiliated organizations, plus LPNs, nonmember RNs, and nursing students.


Ann O'Sullivan, MSN, RN, CNE, NE-BC, ANEF is chair of the ANA-Illinois Program Committee and has been involved in leadership roles in all aspects of nursing practice and education. She has served on the ANA Professional Issues Panel on Incivility, Bullying and Workplace Violence Advisory committee and has presented and written extensively on this topic.

Karen Kelly, EdD, RN, NEA-BC is a member of the ANA-Illinois Program Committee, has over 35 years of experience working in continuing nursing education. Dr. Kelly has conducted at least 25 staff development programs on dealing with incivility, and workplace violence; has conducted debriefing sessions with hospital staff following incivility/bullying/workplace violence events, and has worked with undergraduate and graduate students in structured discussions about witnessed and experienced events of incivility/bullying/workplace violence.

Registration Fees
ANA-Illinois or Organizational Affiliate Members $15.00
ANA-Illinois Potential Members $25.00
Pre-licensure students $10.00 

1.0 CE Available

Start Date: 4/24/2018 5:00:00 PM
End Date: 4/24/2018 6:00:00 PM
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